• FAQ

YOU DESERVE ANSWERS.

It’s your right to know all that we know about your condition, your prognosis and what you can expect when you visit us. If the answer you seek isn’t here, please feel free to ask us in person or by phone.

REGISTRATION

Do I need to bring my insurance cards to all appointments and procedures?

Yes, we need to verify your insurance coverage at every visit.

Do I have to give you my social security number?

We understand that you may be hesitant to provide this information. Your social security number is required to ensure that we receive proper payment from your insurance company. It is maintained securely as part of your confidential medical information and is a requirement of the Pennsylvania Health Care Cost Containment Council.

Why do I need to give you photo identification?

This is how we verify your identity for medical safety reasons.

SCHEDULING

Why can’t I have the time of my procedure scheduled at Penn Medicine Lancaster General Hospital?

Penn Medicine Lancaster General Hospital finalizes its appointment schedule no earlier than the day before your procedure. Often times, their schedule will be dependent on the patient’s medical condition. You will be informed directly by Penn Medicine LGH.

Why was my procedure scheduled at the hospital instead of one of the Ambulatory Surgery Centers (ASC)?

Procedures sometimes need to be scheduled at a hospital due to your medical conditions, or if your insurance does not cover procedures performed at our ambulatory surgery centers (ASC).

At which Ambulatory Surgical Center (ASC) will my procedure be scheduled?

Both ASCs have the same state-of-the-art equipment, and your procedure may be scheduled at the location of your choosing.

Can I schedule a colonoscopy or upper endoscopy without an office visit?

Yes. Patients who are calling to schedule their first screening colonoscopy and patients who are calling to schedule a procedure after receiving one of our recall letters are forwarded to one of our Open Access Nurses. They will review your medical history and current medications. If requirements are met,  you can be scheduled for your procedure without an office visit.

Do I need a referral for my office visit?

If you have an HMO, in most instances you will need a referral. If you are not sure if you need a referral, please contact your insurance company directly. If you do need a referral, you will need to contact your primary care physician and request one.

INSURANCE & BILLING

Understanding a Screening vs. Diagnostic Colonoscopy

For more information, download our Screening Diagnostic Flyer. PDF viewer needed.

Do you offer financial assistance, or can I set up a payment plan?

There are certain qualifications that you must meet in order to receive assistance, or to set up a payment plan. You may contact our Billing Department at (717) 869-4600, Option 8. They are available Monday through Friday from 8:00 AM until 5:00 PM.

What should I do if my insurance changes and I am scheduled for a procedure or coming in for an office visit?

You should call our office to inform us as soon as you are aware of the change at 717-869-4600, Option 8. You will be responsible for any charges not paid by your insurance company so it is important that we have the correct information.

Why do I have to pay a co-pay if I am coming back in to see the physician after my procedure?

The charge for your procedure does not include follow up visits.

With what insurances do you participate?

We participate with most insurance providers. To see a full list, click here.

Will my insurance cover my procedure?

You should contact your insurance company directly because coverage is different for every plan.

Will the procedure be pre-certified with my insurance company?

Our Billing Department will call your insurance company to check if authorization is needed.

MEDICAL

Can my driver drop me off and come back to pick me up when the procedure is done?

No. We require that your driver remain in our waiting room while you have your procedure. Please plan accordingly when asking someone to drive you.

When and what can I eat after my procedure?

In most cases you can resume a normal diet after your procedure. However, it is usually best to eat lightly at first. You will receive specific instructions before you are discharged. Please follow them to avoid any complications. You should not drink alcohol for 24 hours after receiving sedation for your procedure.

What is a polyp and why should it be removed?

Colon polyps are small growths that arise from the cells that line the wall of the colon. They are typically small and do not cause any symptoms. However, some polyps can slowly grow into colon cancer. Colon cancer can be prevented by detecting and removing polyps when they are small and cause no symptoms.

I am passing yellow fluid after my colonoscopy prep. Is that okay?

Yes, this is normal. Your doctor can suction any residual liquid from your colon during the procedure. Please let our staff know if you are passing any solid material after your prep as this indicates that you may not be adequately cleaned out for the procedure.

How long should it take my colonoscopy prep to start working?

You should start to have bowel movements within a few hours of beginning your prep. However, it is not uncommon for it to take up to 4 hours. If you develop severe pain or you do not have bowel movements, please call our office and ask to speak to the doctor on call.

What should I do if I develop nausea and vomiting while drinking my colonoscopy prep?

Stop drinking the prep and wait 45 to 60 minutes. Then restart the prep and drink one glass every 15-20 minutes as instructed. If you continue to vomit, please call our office and ask to speak to the doctor on call.

How long is the colon?

The colon, also known as the large intestine, is 4 to 5 feet long.

Is the procedure videotaped?

No. However, during your procedure your physician may take photographs of important findings to place in your medical record and review with you.

What should I do if I am not feeling well a day or two before my scheduled procedure?

Please call our office and ask to speak to a Triage Nurse. Your physician may want to postpone your procedure and reschedule it when you are feeling better.

Why do I need a driver?

You will need a driver if you receive sedation or anesthesia for your procedure. It is unsafe and illegal to drive a motor vehicle after you have been sedated. It is equivalent to driving while you are intoxicated.

THINK YOU MAY HAVE AN ISSUE?

Schedule an appointment to discuss.

717-869-4600

© 2019 RGI Digestive Health  |   All Rights Reserved | Privacy Policy
Font Resize